Appointment Booking
Terms & Conditions
Ensuring Quality and Convenience
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Our priority is delivering top-notch legal and migration advice and services promptly while upholding legal obligations. Late arrivals, no-shows, and cancellations disrupt not just our schedule but also impact our valued clients. Kindly review these Terms & Conditions carefully, which govern your appointments with us. Please note that we can revise these conditions at any time, with changes applicable to future appointments only.
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You acknowledge and agree to these Terms & Conditions by booking an appointment with us.
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​Payment(s) For Booked Appointment
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Lawyers and law practices in Australia are under strict rules regarding, among other things, the handling of clients' monies. Any monies received before the completion of legal services must be deposited/received in our law practice's Trust Account (also known as 'Clients Account'). Hence, the cleared funds that we will receive from you in connection with the booked appointments will be deposited/received in our Trust Account and will be used as per the relevant provisions of the law governing law Trust Accounts. Therefore, Direct Credit into our law practice's Trust Account is the only suitable option for you to make payments for your booked services. We do not accept cash.
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When you book an appointment through our website, we immediately receive automatic notification of your booking (but not of the payment). Therefore, it is your responsibility to immediately email us a receipt of the deposit to avoid cancellation of your appointment. We will not finalise your appointment on our end if we have not received the payment(s) required for your appointment type.
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We may cancel your booked appointment if we do not receive a confirmation of payment immediately after you book your appointment/consultation.
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Cancellation Courtesy: Your Consideration Matters
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Respecting Your Time and Ours: When you reserve an appointment, you're reserving a slot in our calendar that we make unavailable to other potential clients. This also impacts our overall commitments and workflow. We kindly request your consideration to respect your fellow clients and our operational efficiency.
Early Notice is Key: If circumstances change and you must cancel, we ask for a minimum of 8 hours' notice. This allows us to reallocate the time slot to another client and avoids any unnecessary inconveniences.
Secure a Positive Experience for All: Your proactive communication not only assists us in optimizing our schedule but also ensures that someone else benefits from the vacant time slot. Thank you for being considerate of our time and your fellow clients.
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How Many Times Can We Reschedule Your Appointment For You?
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We will reschedule your appointment only once without penalty if you give us a notice at least 8 hours before your booked appointment.
How to Cancel or Reschedule Your Appointment?
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If you need to cancel or reschedule your appointment, please call us during our business hours (09 am to 05 pm, Monday to Friday (AEDT)).
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Late Cancellations/No-Shows
A cancellation is considered late when the appointment is cancelled less than 8 hours before the appointed time.
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A no-show is when a client misses an appointment without cancelling.
In either case, we will not refund the fee paid for that appointment if the fee for that appointment does not exceed AUD 299. If the fee to book an appointment exceeds AUD 299, we will deduct AUD 299 and refund the remaining amount upon request to your nominated bank account.
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Please read our Terms and Conditions of the use of our website(s).
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