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Appointment Booking
Terms & Conditions

Ensuring Quality and Convenience

Our priority is delivering top-notch legal and migration advice and services promptly while upholding legal obligations. Late arrivals, no-shows, and cancellations disrupt not just our schedule but may also impact our other clients. Kindly review these Terms & Conditions carefully, which govern your appointments with us. Please note that we can revise these conditions anytime, with changes applicable to future appointments only.​

You acknowledge and agree to these Terms & Conditions by booking an appointment with us.

 

Monitoring Deadlines

By approving your appointment with us, we do not assume responsibility for monitoring any deadlines related to your application or matter. Therefore, you are solely responsible for keeping track of all relevant deadlines and planning accordingly. (If you require urgent advice or assistance, please contact our office before booking an appointment to verify if we can prioritise your request/appointment.)

​Payment(s) For Booked Appointment

The cleared funds that we will receive from you in connection with the booked appointments will be deposited/received in our Trust Account and will be used as per the relevant provisions of the law governing trust funds. Therefore, direct credit into our law practice's trust account is the only suitable option for you to make payments for the booked services. We do not accept cash.

When you book an appointment through our website, we immediately receive automatic notification of your booking (but not of the payment). Therefore, it is your responsibility to immediately email us a receipt of the deposit to avoid cancellation of your appointment. Your appointment may be cancelled at any time if you fail to deposit the required funds into our law practice's nominated trust account immediately after booking your appointment.

Cancellation Courtesy: Your Consideration Matters

Respecting Your Time and Ours: When you book an appointment, you reserve a slot in our calendar that we make unavailable to other potential clients. This also impacts our overall commitments and workflow. We kindly request your consideration in respecting your fellow clients and our operational efficiency.

 

Early Notice is Key: If circumstances change and you must cancel, we ask for a minimum of 8 hours notice. This allows us to reallocate the time slot to another client and avoids any unnecessary inconveniences.

 

Secure a Positive Experience for All: Your proactive communication not only assists us in optimizing our schedule but also ensures that someone else benefits from the vacant time slot. Thank you for being considerate of our time and your fellow clients.

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How Many Times Can We Reschedule Your Appointment For You?

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We will reschedule your appointment only once without penalty if you give us a notice at least 8 hours before your booked appointment.

 

How to Cancel or Reschedule Your Appointment?

If you need to cancel or reschedule your appointment, please submit your request through the Contact Us Form or call our office during our regular business hours (09 am to 05 pm, Monday to Friday (AEDT)).

Late Cancellations/No-Shows

 

A cancellation is considered late when the appointment is cancelled less than 8 hours before the appointed time.

A no-show is when a client misses an appointment without cancelling.

 

In either case, we will not refund the fee paid for that appointment if the fee does not exceed AUD 350. If the fee to book an appointment exceeds AUD 350, we will deduct AUD 350 and refund the remaining amount upon request to your nominated bank account.

Please read the Terms and Conditions of use of our website(s).

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